How Can a Charity Create a Single View of Every Supporter?
A charity may know far more about its supporters than it appears to. The problem is often where that information lives. A donation may sit in a fundraising system. A volunteer application may be stored elsewhere. Event registrations may come through another platform. Website enquiries may reach a shared inbox. Communication preferences may exist in […]
How Can Charities Use Salesforce to Manage Volunteers?
Salesforce can help charities manage the volunteer journey in one connected system, from initial enquiries and applications through onboarding, skills and availability, role matching, shifts, attendance, hours, communications and ongoing engagement. The value is not simply replacing a volunteer spreadsheet with a CRM. A well-designed Salesforce environment can connect volunteering with the wider relationship an […]
Salesforce vs Raiser’s Edge: Which CRM Is Better for a Charity?
Salesforce and Blackbaud Raiser’s Edge NXT can both help charities manage supporter relationships and fundraising, but they approach the wider CRM requirement differently. Raiser’s Edge NXT is built specifically around nonprofit fundraising and donor management. Salesforce Nonprofit Cloud can also support fundraising, but extends into areas such as volunteer management, programme management and wider organisational […]
Nonprofit Cloud vs NPSP: Which Is Right for Your Charity?
If your charity already uses Salesforce, you may be familiar with Nonprofit Success Pack, usually shortened to NPSP. If you are researching Salesforce today, you are increasingly likely to encounter Salesforce Nonprofit Cloud, now referred to by Salesforce as Agentforce Nonprofit. They are not simply old and new versions of the same product. NPSP is […]
How charities can automate fundraising data and give fundraisers their time back
It is 8:40 on a Tuesday morning. A lottery file containing 12,000 rows arrives, but somebody has changed the columns again. By 10:15, an agency has resent yesterday’s file with a request to ignore the first version. After lunch, somebody finds two supporters with the same name, postcode and direct debit. Nobody can say with […]