How Can Animal Charities Connect Supporters, Volunteers and Services?
Animal charities rarely have just one type of relationship to manage. There are donors and regular supporters. Volunteers give their time. Foster carers may provide temporary homes. People enquire about adoption or rehoming. Fundraising teams run appeals and events. Operational teams coordinate services and animal-welfare activity. The challenge comes when each of those relationships is […]
How Do You Integrate a Charity Website and Donation Platform with Salesforce?
A charity website can generate enquiries, event registrations and donations every day, but the real operational value comes when that information reaches the right supporter record and the right team without somebody manually copying it between systems. A properly designed Salesforce integration can connect website forms and donation platforms with the CRM so that supporter […]
Are Salesforce’s Free Nonprofit Licences Really Free?
Yes, eligible charities can receive donated Salesforce licences through the Power of Us Programme. But a free software licence and a free Salesforce implementation are two very different things. As of October 2026, Salesforce states that eligible nonprofit organisations can receive 10 donated licences through its Power of Us Programme. Approved organisations can choose either […]
How Can Charities Use Salesforce to Measure and Report Their Impact?
Charities are expected to explain more than what they did. Trustees, funders, partners and supporters increasingly need to understand what changed as a result. That distinction matters. Recording that a programme delivered 500 sessions tells you about activity. It does not, by itself, demonstrate whether those sessions achieved the outcomes the programme was created to […]
How Can a Charity Create a Single View of Every Supporter?
A charity may know far more about its supporters than it appears to. The problem is often where that information lives. A donation may sit in a fundraising system. A volunteer application may be stored elsewhere. Event registrations may come through another platform. Website enquiries may reach a shared inbox. Communication preferences may exist in […]
How Can Charities Use Salesforce to Manage Volunteers?
Salesforce can help charities manage the volunteer journey in one connected system, from initial enquiries and applications through onboarding, skills and availability, role matching, shifts, attendance, hours, communications and ongoing engagement. The value is not simply replacing a volunteer spreadsheet with a CRM. A well-designed Salesforce environment can connect volunteering with the wider relationship an […]
Salesforce vs Raiser’s Edge: Which CRM Is Better for a Charity?
Salesforce and Blackbaud Raiser’s Edge NXT can both help charities manage supporter relationships and fundraising, but they approach the wider CRM requirement differently. Raiser’s Edge NXT is built specifically around nonprofit fundraising and donor management. Salesforce Nonprofit Cloud can also support fundraising, but extends into areas such as volunteer management, programme management and wider organisational […]
Nonprofit Cloud vs NPSP: Which Is Right for Your Charity?
If your charity already uses Salesforce, you may be familiar with Nonprofit Success Pack, usually shortened to NPSP. If you are researching Salesforce today, you are increasingly likely to encounter Salesforce Nonprofit Cloud, now referred to by Salesforce as Agentforce Nonprofit. They are not simply old and new versions of the same product. NPSP is […]
How charities can automate fundraising data and give fundraisers their time back
It is 8:40 on a Tuesday morning. A lottery file containing 12,000 rows arrives, but somebody has changed the columns again. By 10:15, an agency has resent yesterday’s file with a request to ignore the first version. After lunch, somebody finds two supporters with the same name, postcode and direct debit. Nobody can say with […]
Salesforce for Events and Exhibitions: Connecting Sales, Marketing, Attendees and Data
Salesforce can give an events or exhibitions business a connected view of the relationships and revenue surrounding an event. Sales teams can manage sponsors and exhibitors, marketing teams can work with consistent audience data, registration information can flow between systems, and leadership can see commercial activity without manually combining spreadsheets from different departments. The real […]